Calls

Inbound no-cooling call. Sam confirmed the address is in the service area, quoted the diagnostic, and booked the next morning slot.

→ No cooling — booked by AI

Checked what time the technician would arrive and confirmed the arrival window.

Asked about the diagnostic fee and financing on a replacement. Both answered from the knowledge base. Customer said they'd call back after talking to their spouse.

After-hours no-cooling call. Sam confirmed the address is in the service area, captured the symptom, and booked the first available morning slot. Quoted the $89 diagnostic.

→ No cooling — booked by AI overnight

Called back at 6:10am — condenser wouldn't start. Sam booked the 8-10am slot and dispatched T.J.

→ Condenser not starting

Asked whether the tune-up covers the outdoor unit as well. Answered from the knowledge base.

Asked whether Summit services ductless mini-splits from a brand we don't carry. Sam could not confirm and flagged it for the owner rather than guessing.

Caller's address was in Cañon City, outside the service area. Sam declined politely and suggested they search locally.

Requested a quote on a full system replacement for a 1,800 sq ft single story. Sam captured details and scheduled an in-home estimate.

Automated solar marketing call. Ended without escalating.

No cooling upstairs. Booked into the next morning's first slot.

→ No cooling — upstairs unit

Emergency no-heat after hours. Sam qualified it as urgent and dispatched T.J. the same evening.

→ Furnace not igniting

Rang out before the agent picked up — left no voicemail.