Settings

How Pursue answers for your shop.

Team & roles

Who can see what. Techs only ever see their own jobs.

Business name

Business phone

Pursue number

The Twilio number callers dial. This is how calls find your shop.

Agent name

Timezone

Greeting

The first thing every caller hears.

Service area ZIPs

Callers outside these are politely declined instead of booked.

Let the agent book appointments

Off means it takes a message for the office instead.

Only answer after hours

On means the agent picks up only outside business hours.

8 answers the agent can give on its own.

What areas do you serve?
48×
We serve Pueblo, Pueblo West, Blende, Salt Creek and surrounding areas — generally within about 25 miles of downtown Pueblo.
What is your service call fee?
34×
Our diagnostic fee is $89, and it is waived if you move forward with the repair the same day.
Do you offer financing?
21×
Yes — we offer financing on system replacements with approved credit, typically 0% for 18 months or low monthly payments up to 120 months.
What warranty comes with a new system?
15×
New systems carry a 10-year manufacturer parts warranty when registered, plus our own 2-year labor warranty.
Are you licensed and insured?
12×
Yes, fully licensed and insured in the state of Colorado. Our license number is available on request.
Do you charge extra for after-hours or weekend calls?
learned9×
After-hours and weekend emergency calls carry a $150 dispatch fee instead of the standard $89 diagnostic.
How long does a full system replacement take?
learned7×
Most residential changeouts are completed in a single day, usually 6 to 8 hours.
Caller asked whether we service Mitsubishi ductless mini-splits. Not in the knowledge base — do we take those, and is there a different diagnostic fee?
learned0×
Yes, we service Mitsubishi ductless mini-splits. Same $89 diagnostic as any other system.

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