Dave, Pursue ran the shop while you slept.

Inbound no-cooling call. Sam confirmed the address is in the service area, quoted the diagnostic, and booked the next morning slot.

Checked what time the technician would arrive and confirmed the arrival window.

Asked about the diagnostic fee and financing on a replacement. Both answered from the knowledge base. Customer said they'd call back after talking to their spouse.

After-hours no-cooling call. Sam confirmed the address is in the service area, captured the symptom, and booked the first available morning slot. Quoted the $89 diagnostic.

Called back at 6:10am — condenser wouldn't start. Sam booked the 8-10am slot and dispatched T.J.

Asked whether the tune-up covers the outdoor unit as well. Answered from the knowledge base.

Asked whether Summit services ductless mini-splits from a brand we don't carry. Sam could not confirm and flagged it for the owner rather than guessing.